| Category | Value |
|---|---|
| Standardised Annual Rate | £33,884.00 |
| Standardised Daily Rate | £141.00 |
| Standardised Hourly Rate | £19.00 |
| No Jobs in Hourly Rate | 104 |
| No Jobs in Daily Rate | 16 |
| No Jobs in Annual Rate | 589 |
Analyzing multiple job descriptions for a Front Office Manager role, we can identify the following core skills, technical/hard skills, and soft skills required: **Core Skills:** 1. Leadership and Management: The ability to lead and manage a team of front office staff, including setting goals, delegating tasks, and providing guidance and support. 2. Customer Service: Providing excellent customer service by being responsive, friendly, and courteous to guests and clients. 3. Communication: Strong verbal and written communication skills to effectively communicate with team members, guests, and clients. 4. Organization and Time Management: Ability to prioritize tasks, manage workload, and meet deadlines. 5. Problem-Solving: The ability to identify and resolve problems quickly and efficiently. 6. Attention to Detail: The ability to pay close attention to details to ensure accuracy and quality in work products. 7. Adaptability: The ability to adapt to changing situations, priorities, and requirements. 8. Collaboration: Working effectively with other departments and teams to achieve common goals. 9. Decision-Making: Ability to make informed and timely decisions that align with the organization's goals and objectives. 10. Financial Management: Understanding of financial management principles, including budgeting, forecasting, and cost control. **Technical/Hard Skills:** 1. Hotel Management Systems: Proficiency in using hotel management systems such as property management systems (PMS), customer relationship management (CRM) systems, and other related software. 2. Front Desk Operations: Knowledge of front desk operations, including check-in and check-out procedures, room assignment, and billing processes. 3. Revenue Management: Understanding of revenue management principles, including pricing strategies and inventory control. 4. Sales and Marketing: Familiarity with sales and marketing techniques to promote the hotel's products and services. 5. Customer Relationship Management (CRM): Knowledge of CRM systems and how to use them to manage customer relationships and generate revenue. 6. Financial Analysis: Understanding of financial analysis principles, including budgeting, forecasting, and cost control. 7. Human Resources Management: Familiarity with HR management principles, including recruitment, training, and employee relations. 8. Quality Assurance: Knowledge of quality assurance principles and how to implement them in the hotel setting. 9. Safety and Security: Understanding of safety and security protocols and procedures to ensure a safe working environment for guests and employees. 10. Technology: Proficiency in using various technologies such as Microsoft Office, email, and other software applications. **Soft Skills:** 1. Communication: Excellent communication skills, both written and verbal, to effectively convey information to guests, clients, and team members. 2. Customer Service: Providing excellent customer service by being responsive, friendly, and courteous to guests and clients. 3. Leadership: Ability to lead and manage a team of front office staff, including setting goals, delegating tasks, and providing guidance and support. 4. Problem-Solving: The ability to identify and resolve problems quickly and efficiently. 5. Adaptability: The ability to adapt to changing situations, priorities, and requirements. 6. Collaboration: Working effectively with other departments and teams to achieve common goals. 7. Time Management: Ability to prioritize tasks, manage workload, and meet deadlines. 8. Attention to Detail: The ability to pay close attention to details to ensure accuracy and quality in work products. 9. Teamwork: Willingness to work collaboratively with other departments and teams to achieve common goals. 10. Flexibility: Ability to adjust to changing situations, priorities, and requirements. Overall, a Front Office Manager should possess a combination of technical/hard skills, soft skills, and core competencies to effectively manage the front office operations of a hotel or other hospitality-related business.
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